Robert Hamer Career History* Supporting heating service engineers and end user customers. * Supplying part numbers required to complete repairs, installations and servicing Vaillant products * discussing and sharing technical information with colleagues and other departments * Analysing information to determine software, hardware and communication issues. * Consulting with appropriate engineers, consultants and developers for solutions. * obtaining and analysing information to determine software, hardware and communication issues. * Recording detailed documentation of information in accordance with company procedures. * Communicating with Internal departments and 3rd Parties in a professional and efficient manor. * Consulting management regarding unusual, difficult and sensitive issues and requests. * Ensuring that tasks are completed within the set SLA's. * obtaining and analysing information to determine software, hardware and communication issues. * Recording detailed documentation of information in accordance with company procedures. * Communicating with Internal departments and 3rd Parties in a professional and efficient manor. * Consulting management regarding unusual, difficult and sensitive issues and requests. * Ensuring that tasks are completed within the set SLA's. 2004 - 2010 Laptop Technician - Internal Promotion* Diagnosing, repairing & testing a wide range of modern laptop computer systems.* Configuring a variety of operating systems, network, security & peripheral software. * Performed hardware, software & peripheral diagnostic testing. * Installing and configuring a variety of operating systems & drivers. * Provided consistent and effective, technical support to team members, & internal departments. * Ensuring repairs carried out within set budgets, timescales & communicating the status of repairs. 2002 - 2004 Technical Consultant - Internal Promotion* Working within a team to resolve retail & business customers technical problems by telephone* Providing 2nd level support resolving network, internet security & system software problems. * Maintaining detailed documentation of all work performed. * Providing a quality service by taking ownership of customer’s problems * Ensuring that tasks were completed within the set KPI and SLA 2001 - 2002 Technical Adviser - Internal Promotion* Providing technical support for computer users over the telephone.* Obtaining and analysing information to determine software and hardware problems. * Coordinated & updated Internal database Information Systems. * Identified and corrected problems, preventative maintenance & provided advice * Helped establish policies and procedures for document development, retention, and disposition. * Determined records identification system for information management storage and retrieval. * Conferred with management regarding records management needs. * Coordinated with education department to ensure procedures comply with current legislation. * Created and maintained database of students and staff. * Generated reports for students, parents, teachers, education department and Executive Committee. * Analysed business needs and new technology and made recommendations. * Scheduled time off to assure the department was appropriately staffed at all times * Generated monthly progress reports to the Director. * Responsible for maintaining the delivery of IT services, creating, building, upgrading systems and networks to suit customer’s requirements. * Repair and maintain electrical, hydraulic, pneumatic and mechanical lifting equipment * Provided customer assistance in selecting and purchasing merchandise. * Furnished information to customers concerning goods for sale. * Responsible for staff recruitment and training, marketing, accounting and stock control * Designed and implemented over 16 promotional activities to educate and enhance customer perception of product. * While operating on a strict budget, Increased customer base for the organisation through development and implementation of sales and marketing plans. |
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